1.What Is My Wallet?
Your ROMWE wallet is a virtual wallet linked to your ROMWE account where you may access your wallet credits. Wallet credits will appear if you return an item and choose to receive a wallet credit refund instead of refunding to the original form of payment. The wallet credits can be used towards future purchases on ROMWE or, in Australia and New Zealand, withdrawn at any time, subject to the Terms of Use and Terms of Purchase. Please note, the value of your wallet credits stored with the operating company(ies) of this site will not exceed AU$1,000.
2.How Do I Use My Wallet?
You may view the balance of your wallet credits in "Wallet" at checkout and apply it them to your purchase. Please note that if the currency selected to pay for your order differs from that of your wallet credits in your Wallet, the balance of your wallet credits will not appear on the checkout page.
3.Can I Still Pay With My Wallet If I Already Applied Bonus Points And/Or A Coupon Code?
Yes! You may use your wallet credits as well as a Coupon and Bonus Points on any order.
4.How Do I Withdraw The Money From My Wallet?
Simply click the WITHDRAW WALLET CREDIT button, enter the amount you would like to withdraw, and click SUBMIT to validate. The funds will be returned to the PayPal account or credit card from which the original payment was taken.
5.How Long Does It Take For The Money Withdrawn To Appear In My Bank Account?
It normally takes 1-5 business days for the funds to appear in your PayPal account, or 7-14 business days for the funds to be credited to your credit card. Please keep in mind that the funds will be returned to the original account that was used to tender payment, whether it is a PayPal account, another payment processing agent account, or a credit card.
6.Can I Withdraw The Wallet Credit To Another Card?
The wallet credit cannot be withdrawn to another card. The funds will return to the PayPal account or credit card from which the original payment was taken.
7.Can I Transfer My Wallet Balance To Another ROMWE Account?
Unfortunately, transferring the wallet credits from one ROMWE account to another one is not possible. If you wish to withdraw your wallet credits, you may use the WITHDRAW WALLET CREDIT feature. The funds will be returned to the PayPal account or credit card from which the original payment was taken.
8.Why Can’t I Withdraw My Wallet Credit?
Please ensure that the amount you entered to be withdrawn does not exceed the amount of the wallet credit. If you are still experiencing issues, please contact our customer service.
9.I Never Used My Wallet Credit, So Why Is My Wallet Empty?
If you checked out with your wallet credits and have placed an unpaid order, the wallet credits applied will stay with the unpaid order. To restore the balance of wallet credits, simply cancel the order by clicking the Cancel button in My Orders, and the wallet credits will be refunded to your Wallet.