Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been placed, our warehouse needs approximately 1-3 days to process your order. You will receive a notification once your order has been shipped.
3) In most cases, your package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by transportation delays, invalid address, customs clearance procedures, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4) If you find that your package has not been delivered within the estimated time, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. Please note that: 1) If the tracking information indicates your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistics issues, you should contact us within 30 days of the delivery date shown on the tracking information page. For product warranty queries, refer to the
【Terms & Conditions】 for more details.
5) ROMWE will charge Taxes (Taxes may include GST(Goods and Service Tax), PST (Provincial Sales Tax), HST (Harmonized Sales Tax) and QST(Quebec Sales Tax) where applicable) in advance when you place the order.
6) During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders-_track" to track your order.