Click me to view Q&A on promotional points and their usage on the ROMWE site
Q&A:
Q1: How do I receive points?
A1: Points may be awarded for placing an order, providing a review about a purchased product, checking in, playing games on our site, or filling out a survey. From time to time, we award points in connection with other promotional events. Additionally, points may be given by ROMWE customer service.
Q2: To which account are points awarded?
A2: Points are awarded to the account through which you place your orders.
Q3: How do I view my points balance?
A3: You may view your points balance by logging on to your account and clicking “My Points” under “My Assets”.
Q4: Can I use my points on different ROMWE sites?
A4: No. Points can only be used on the site through which the points were awarded.
Menu:
About Points Reward
The following are ways in which you can earn ROMWE points. Points are awarded in the Company’s sole discretion and are subject to the Company’s Terms & Conditions which may be modified from time to time.
Confirm your registration
You will receive 100 points for verifying your email on your profile page.
Buy and Save
You will earn 1 point for every US dollar spent on your purchase, excluding shipping costs and insurance.
Points will be credited to your account once you confirm delivery of your order.
To confirm delivery of your order:
Log onto your ROMWE account.
Click on "My Orders".
Select orders you have received and click on "Confirm Delivery".
Review our products
Points can be earned by posting reviews on your purchased items. After meeting the minimum text requirement, you will receive 5 points. If your review includes a photograph, you will receive 10 points. Please do not post photographs of yourself if you are under the age of 18. If your review includes size information, you will receive an additional 2 points.
| Post a comment | Post a comment with pictures | Post a comment with size information |
|---|---|---|
| 5 | 10 | +2 |
APP check-in points:
a. You will earn points if you check into the site every day for seven consecutive days.
b. A consecutive streak lasts seven days. On the eighth day, the cycle will restart and will count as your first check-in of the cycle. If you do not complete a seven-day cycle, the first day you check in after not checking in for at least a day will count as day one of your cycle.
You can post a review by:
Logging into your ROMWE account.
Clicking on "My Orders".
Going to "View Details" of the order containing the item you wish to review.
Clicking "Write a Review" and uploading a photograph if you wish.
Submitting your review for verification
NOTES:
- Your review will appear on the product page after it has been verified by our staff.
- You can share your review on Facebook once it is submitted.
Please note that you can receive a daily maximum of 2000 points by posting product reviews.
Participate in activities
You can earn points by participating in certain site activities. Scan QR code to open APP, or search ROMWE on APP store or Google Play to participate in the activities.
Tune into ROMWE Live:
Points will be given out randomly during the streaming event.
Participate in daily marketing activities:
Participate in the points-related activities held by ROMWE within the specified time limit, and receive the corresponding points rewards according to the activity rules published for those activities.
Participate in contests:
You may also earn points for participating in ROMWE contests, subject to the rules published for those contests.
About Points Redemption
Every 100 points = $1. You can use the points to deduct up to 70% of the total price of your order (excluding tax, shipping costs and insurance). Points with the earliest expiration date will be applied first. To learn more about how to redeem your points, please click How to Order .
You can also use points to purchase discount coupons.
About Points Balance
Please log into your ROMWE account and click on "ROMWE Points/My Points" in your account to view the balance. You can only view the current site's points balance on current site.
About Points Expiration
ROMWE points have different expiration dates. At the time that points are awarded, you will be advised of their expiration date. Expiration dates range from 7 days to 3 months, some may even have a longer expiration date. If your points expire before redemption, they will be deleted from your account.
About Daily Limit of Points
For every user, there is a maximum number of points they can receive daily. When users reach the maximum number of points they can receive daily, they can still participate in events and games, but they cannot receive any more points. Click here for more details.
1. Every user can receive maximum 8000 ROMWE points daily in total, regardless of method used to acquire the points;
2. Every user can receive maximum 2000 ROMWE points daily from product reviews;
3. Every user can receive maximum 100 ROMWE points daily from checking in;
4. Every user can receive maximum 500 ROMWE points daily from participating in events;
5. Every user can receive maximum 200 ROMWE points daily from filling out surveys;
About Points Return
1. If an unpaid order is cancelled, the points applied to the original order will be immediately returned to your account.
2. If you return an order, the points used for that order will be returned to your account along with your refund or credit, if so selected. If you return part of an order, points will be returned to your account based on the percentage of the price of the returned items to the total order price.
3. If the cancellation of your order or product return occurs after the points used would have expired, expired points will not be returned to your account. You can view the points details in your account.
4. If your product return occurs after you have confirmed receipt of your order, points used in the order will be returned to your account. Points received from placing an order will be deducted when you return an order or items; the earliest expiring points will be deducted first. If your account does not have sufficient points balance, points will be deducted until the balance reaches 0.
5. If you place a first order, receive points, use those points for a second order, after which you return the first order, we reserve the right to refund your purchase price on the first order minus the value of the points you received and used from the first order.